Incident Management Software for Ships

Capture incidents and near misses onboard

PRIME Marine provides structured forms for incidents, near misses, unsafe acts and observations. Forms Manager lets companies use their own reporting forms and workflows, and a configurable triage process helps teams identify the type of event before the investigation begins.

• Incident — record an event that has occurred
• Near miss — capture an event that could have resulted in an incident
• Non-conformity — record an identified deviation that requires action
• Observation — capture a safety observation or condition needing attention
• Anonymous near-miss reporting — can be configured so the initial report is submitted without the reporter’s name attached

The onboard application supports low-bandwidth and high-latency environments through image and video compression and efficient synchronisation, so a report raised at sea still reaches shore.

Investigate maritime incidents and identify root causes

Once an incident has been reported, the next step is understanding what happened and why. PRIME Marine supports structured incident investigation workflows with built-in root cause analysis frameworks.

Investigation teams keep supporting evidence, findings and investigation records connected to the original incident. That gives DPAs, QHSE teams and investigators a consistent record running from the initial report through to the investigation outcome, rather than a folder of attachments assembled afterwards.

• Built-in root cause analysis frameworks
• Evidence, findings and records attached to the original report
• Role-based access controls over sensitive investigation information
• Standardised reports generated from what the record already holds

Track corrective and preventive actions

Corrective and preventive actions need clear ownership, progress tracking and follow-up. PRIME Marine lets teams assign actions and track their progress within the incident management workflow.

Investigation records, supporting evidence and corrective actions stay connected as the case moves towards closure. An action that outlives the investigation that produced it is the common failure in incident management, and keeping the two on one record is what prevents it.

• Corrective and preventive actions assigned with named ownership
• Progress visible from the first report through final closure
• Each action connected to the investigation that generated it

Monitor incidents across your fleet

An individual incident can reveal a wider safety or operational pattern. PRIME Marine provides fleet-wide visibility into reported incidents and supports trend analysis through Analytics & KPIs.

Teams review incident information across vessels and identify recurring issues that may need further investigation or corrective action. That moves shore teams from reading individual incident reports to seeing fleet safety performance and recurring incident trends.

• Incident information reviewed across vessels, not one at a time
• Recurring issues surfaced for further investigation
• DPAs see the fleet picture, not only their own vessel reports

Turn incident investigations into fleet-wide lessons

Closing an investigation does not have to be the end of the learning process. After an investigation, a DPA can create a formal Lessons Learned summary and distribute it across the fleet through Document Management as a Safety Bulletin.

Acknowledgements can be tracked to confirm the information has been received. Lessons can also be linked to the relevant risk assessments or procedure changes where required, which is how one vessel’s incident becomes every vessel’s control.

• Formal Lessons Learned summary created by the DPA
• Distributed fleet-wide as a Safety Bulletin
• Acknowledgements tracked to confirm receipt
• Linked to risk assessments or procedure changes where required