We read it, then route it
Your message goes to the representative office and specialist that fits the subject you choose, rather than a shared inbox.
Contact us
Talk to PRIME Marine
Tell us about your fleet and we will put you in front of the right specialist. Associates from our representative offices in 17 countries reply within one business day.
- Demos are built around your fleet, not a fixed script
- Pricing, support, careers and partnership enquiries all start here
- 1,800+ vessels managed on PRIME Marine Vessel Management Software
After you send it
What happens next
No automated loop and no queue of unrelated follow-ups. Three steps, and the first reply comes from a person.
You hear back within one business day
A PRIME Marine associate replies with the next step, whether that is a demo slot, a pricing conversation or a technical answer.
The session is built around your fleet
If you asked for a demo, we prepare it using your fleet size, vessel types and the modules you are weighing up.
Where to start
Choose the route that fits your enquiry
The form above covers everything. If you already know what you need, these go straight there.
Request a demo
See PRIME Marine Vessel Management Software running on your own fleet, walked through by a specialist.
Get pricing
Pricing is built per fleet, based on vessel count, vessel types and the modules you take.
Support for existing customers
Already running PRIME Marine? Reach the support desk that covers your time zone.
Implementation and migration
Questions about rollout, data migration or connecting an existing system.
Partner with us
Resellers, integration partners and maritime technology providers.
Careers
Join the team building PRIME Marine Vessel Management Software.
Where we are
Representatives across 17 countries
Our footprint places support staff inside the working hours of the major ship management hubs, so a vessel raising an issue mid-voyage reaches a working desk. More on how the platform is built and supported in About PRIME Marine.
ArgentinaAustraliaBelgiumFranceGermanyGreeceIndiaItalyKoreaNetherlandsNigeriaNorwaySingaporeUnited Arab EmiratesUnited KingdomUnited StatesVietnam
Prefer email? Write to [email protected] and we will route it from there.
Before you write
Not sure which modules you need?
PRIME Marine Vessel Management Software is modular, so most conversations start by narrowing down what to adopt first.
Fleets usually begin with Maintenance and Defect, or with the area causing the most admin today — Procurement and Inventory, Quality & Safety Management, Crew Management and Crew Payroll, or Certificates. Fleet-level reporting runs through Vessel Performance and Analytics & KPIs.
Browse everything on the vessel management software page, or read the Insight Hub for how other fleets approached it.
Helpful to include
What makes a reply more useful
- Fleet size and vessel types
- The systems you run today
- The modules you are weighing up
- Whether you need cloud, on-premises or hybrid
- Any migration or integration you are planning
Rollout questions are handled by the project management, data migration and third-party integration teams, with training and support alongside.
Talk to PRIME Marine
Schedule a discovery call
Tell us your fleet size, vessel types and the systems you run today, and a PRIME Marine specialist will show the platform on a setup that matches your fleet.
- No credit card and no obligation
- We reply within one business day
- Configured around your vessel types and modules
Answers
Frequently asked questions about contacting PRIME Marine
What happens after I submit the contact form?
Your message is routed to the representative office and specialist that matches the subject you selected. A PRIME Marine associate replies within one business day with the next step.
Can I get pricing without booking a demo?
Yes. Choose “Pricing” as the subject and tell us your fleet size, vessel types and the modules you are considering. Pricing is built per fleet, so there is no published list price — see the pricing page for how it is structured.
Do you have an office near me?
PRIME Marine is supported from representative offices in 17 countries across the Americas, Europe, the Middle East, Africa and Asia-Pacific, so enquiries reach a working desk in your time zone.
How do existing customers get technical support?
Existing customers reach the support desk through PRIME Marine Support. If you are not sure who covers your fleet, send the form with “Support” as the subject and we will point you to the right contact.
What should I include to get a useful reply?
Fleet size, vessel types, the systems you run today and the modules you are weighing up. That lets the team prepare a specific answer rather than a generic one. The vessel management software page lists every module if you want to narrow it down first.
Do you take partnership or reseller enquiries?
Yes. Choose “Partner with us” as the subject and describe what you have in mind, including the regions or vessel types you work with.
Ready when you are
Ready to take command of your fleet?
See PRIME Marine Vessel Management Software running on your own fleet, walked through by a specialist.